Service Catalog

Categories (8)

Accounts and Access

Lindenwood uses MFA and Single Sign-on to access a variety of accounts and services such as Microsoft 365, Student/Faculty/Staff Portal, Canvas, and Workday.
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Administrative and Business

Enterprise and local services that support the administrative and business functions of an institution. Includes analytics, business intelligence, reporting, finance, human resources, student information systems, advancement, research administration, and conference and event management.
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Communication and Collaboration

IT services that facilitate institutional communication and collaboration needs. Includes e-mail, calendaring, telephony/VoIP, video/web conferencing, unified communications, web content management system, web application development and hosting, and media development.
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End-Point Computing

Services that enable community members to do their day-to-day work, including providing access to enterprise services. Includes network access, user file storage, end-point computing backup solutions, desktop virtualization, computer labs, and printing.
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IT Professional Services

Services that are consultative in nature, in contrast to the other categories, which tend to be technology based; these may be a combination of customer-facing and non-customer-facing services. Includes IT training, consulting/advisory services, business continuity/disaster recovery, enterprise architecture, portfolio/project management, and ITSM.
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Security

Infrastructure and services that provide security, data integrity, and compliance for institutional activities. Includes security services such as virus protection, encryption, privacy impact assessments, information risk management, emergency preparedness, data security, identity management solutions, access controls (i.e., passwords, accounts, and authentication), audit and monitoring systems and services, and data access and stewardship.
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General Request

Submit a general request support ticket to the IT Help Desk
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Wi-Fi and Networking

Wired and wireless network access, remote access to on-campus resources, network configuration.
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