Self-Service Management tool: MFA-SSPR

Self Service Password Registration and Reset (SSPR) 


  • SSPR is a user-friendly password management tool allowing the user to self -manage their password.
  • The user may reset, unlock and change their account password anytime 24/7.   
  • Access your account easily and securely.

Cybersecurity is key, especially with today's technology, check out this link on the topic. 

Cybersecurity Tips and Tools

Step: 1  

When logging in for the first time, you will be prompted with a message letting you know that more information is needed to secure your account.

Step: 2  The Default Method that Microsoft asks you to use is the Authenticator App. Your phone and a different email address can also be used. For this example, use a secondary email account by clicking the bottom left prompt that says “I want to set up a different method”.

Step: 3 

Choose:  Authenticator App which is the default choice, Email (easiest method recommended) or Phone as your choice of account validation.


Step: 4  

If the Email option is selected:  Enter a Non-Lindenwood email address. This must be a different email than the one associated with the account being set up.

Note:  This alternate email is used as a recovery or verification. 

If the Microsoft Authenticator App is Selected:

Download the App at Google Play for Android or App Store for iPhone

Or click this link to have the App sent to your device: Microsoft Authenticator App

  • Enter your mobile phone number and the application link will be sent to your device.
  • Install the App and ...
  • Proceed with the steps of the Application. 


Step: 5  

A verification code will be sent to your Email.

Next: Verify the code by typing into proper field when prompted.


Step: 6 

You have completed the steps needed for Self-Service Password Reset!


Step: 7 

If you forget your password, you can now use this verification method to reset your password. Start by logging into your Office 365 as normal, but instead of typing your password, click “Forgot my password”

Step: 8 

Complete the CAPTCHA challenge on the next page.

Step: 9 

Click “I forgot my password” (Only select the 2nd option if you suspect your account has been locked.)

Step: 10 

Choose the verification method you would like to use. You may have one or more options depending on how you registered.


Step: 11 

Confirm the verification code that is sent to you by typing it in here.


Step: 12 

Enter a new password and confirm it. Ensure the new password contains 10 characters, is alphanumeric, and contains at least one capital letter.

These steps are quick and easy to complete.  Once you are set up it is even easier to utilize the  SSPR tool. 

If you need further assistance please contact the IT Help Desk at 636-255-5100. 

We are available by phone Monday thru Friday from 8 am - 5 pm or submit a request anytime with this link. Helpdesk or to

The added convenience and account security is a proirity today with technology, thank you for utilizing this additional cybersecurity layer.


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