Phone Management

When an employee needs to work remotely, they have several options to allow phone calls remotely.
Primarily, the following technologies can be leveraged to remotely receive calls:
1. Call Forwarding – Simply forwards the extension to a new number (mobile or home recommended)
2. Single Number Reach – Allows inbound phone calls to simultaneously ring to both a mobile phone and desk phone. Single Number Reach (SNR) can also have a schedule applied to it, to only ring the mobile phone during a set period of hours.
Managing Voicemail Remotely During periods in which employees need to work remotely, voicemail will be forwarded to email by the IT department. However, users can also dial into their voicemail remotely by:
1. Dial into the voicemail system by calling 636.949.4100
2. Enter the last 4 digits of your phone number, then press #
3. Enter your pin, then #
4. You are now connected into your voice mailbox
Important Note about Voicemail to Email
Everyone is allocated a limited amount of voicemail storage. To ensure your voicemail box does not fill up and stop taking voicemail messages, it’s important to delete voicemail messages out of your email once you are finished with them or by following the instructions above.
Call Forwarding Forwarding calls to another phone can be accomplished from either the phone itself, or the Self Care Portal.
From a Phone:
1. Press the CFwdAll softkey. (Some models display only “FwdAll”)
2. Enter the number to which you want to forward all of your calls. Be sure to enter the number exactly as you would if you were placing a call to that number from your office phone. For Example, if your cell phone is 314.555.1234, enter 913145551234.
3. To remove call forwarding, press the CFwdAll softkey.
3
Self Care Portal: From a web browser, employees can login to the Self Care Portal to remotely manage their phone. This will need to be done while connected to GlobalProtect VPN or while on campus.
Login via: https://10.19.20.10/ucmuser/
If presented with a certificate error, click “Advanced” then “Proceed to 10.19.20.10”
At the login screen, enter your Lindenwood credentials to login. You should see your phones populate in the portal.
Proceed to “Call Forwarding” then select your extension.
Select “Forward all Calls to” then select either Voicemail or “Add a New Number” – If you would like to forward your calls to a mobile phone, enter the phone number preceded by “91”. Then hit save.
For example, if your mobile phone is 314.555.1234, enter “913145551234”
For additional information on the Self Care Portal, watch this video walkthrough https://www.youtube.com/watch?v=p5d9rI8i5_0
Single Number Reach Single Number Reach (SNR) allows inbound phone calls to simultaneously ring to both a mobile phone and desk phone. SNR can also have a schedule applied to it, to only ring the mobile phone during a set period of hours.
This has to be configured from the Self Care Portal, and is covered in this video. https://www.youtube.com/watch?v=p5d9rI8i5_0
From the Self Care Portal:
1. From “My Phones” select “Add Additional Phone”
2. Add the mobile phone number preceded by a “91”. For example, if your mobile phone is 314.555.1234, enter “913145551234”
3. Select “Enable Single Number Reach”
4. If you would like to apply a Schedule, select “Create a schedule for this assignment”, if not select save
5. Select the days and times you would like calls to ring your mobile device
6. Select the correct Time Zone (Chicago)
Important: Due to security concerns, a member of our networking team will have to approve the profile. Once saved, please email networking@lindenwood.edu stating you have done so. A member of our team will approve the request as quickly as possible and enable the

Details

Article ID: 138156
Created
Tue 9/28/21 11:15 AM